Technical Assessing is honored to announce our nomination for the prestigious Australian and New Zealand Institute of Insurance and Finance (ANZIIF) award for Professional Services Firm of the Year. Since our establishment in 1986, we have committed ourselves to excellence in Chartered Loss Adjusting, and this nomination recognizes the enduring efforts and dedication of our team.
A Legacy of Growth and Expertise
From our inception, Technical Assessing has been a pioneer in the field of Chartered Loss Adjusting. We have grown to become the largest independent, locally-owned firm in Australia in this sector, with a dedicated team of over 6059 professionals delivering specialized technical loss adjusting and consulting services across the nation. This commitment has established us as a foundational pillar within the Australian insurance industry, allowing us to expand our services while maintaining the highest standards of quality.
Unwavering Commitment to Client Satisfaction
At the heart of our operations lies a steadfast commitment to client satisfaction. We serve an extensive range of insurance segments, including Property, Business Interruption, and Marine & Aviation. Our consistent delivery of superior services has enabled us to maintain long-standing client relationships and continually attract new partnerships.
Our client feedback underscores our commitment to excellence; for instance, we have consistently received high Net Promoter Score (NPS) from a key client—significantly higher than the industry average. Moreover, another major client has rated our service performance at 98%, a reflection of our dedication to quality and client satisfaction.
Innovative Solutions to Industry Challenges
The past year has presented unique challenges, including a notable talent shortage within our sector. We have responded with innovative human resource strategies designed to retain our existing professionals and attract new talent. These strategies include competitive compensation packages, incentive programs, and a unique Employee Share Ownership Plan (ESOP), which have collectively strengthened our position as industry leaders and enhanced our team’s engagement and commitment.
In addition, recognizing the increasing importance of cyber security, we have initiated a partnership with CyberCX to achieve ISO27001 certification. This move is indicative of our proactive approach to adapting to market needs and upholding the highest standards of operational security.
Three-Year Sustained Growth
In the past three years, Technical Assessing (TA) has achieved notable growth in digital engagement and received overwhelmingly positive client feedback, underlining our commitment to excellence and the trust our clients place in our services.
Our digital presence has expanded significantly, with our website now attracting nearly 10,000 impressions per month and our LinkedIn page exceeding 35,000 impressions monthly. This increased traffic not only boosts our visibility but also enhances our interactions with both current and prospective clients, showcasing the relevance and impact of our online content.
Client testimonials during this period highlight the satisfaction with our services. One of our clients praised our team's exemplary work, saying, “Thank you for your email, both Ian and Zack have done an excellent job for us in the [redacted] matter, and it has been a pleasure working with them. It's great to have ongoing support from TA.” Another client expressed, “Thanks so much Grant, love your work, it will be a pleasure to have you on any of our claims, you are one of the best Assessors we have.”
Reflecting on these developments, the substantial enhancements in our digital engagement combined with the enriched client relationships distinctly illustrate our forward momentum. These achievements are testament to our dedication to setting benchmarks for quality and reliability in the loss adjusting sector, as we continue to build on this solid foundation of trust and high performance.
Promoting a Positive and Progressive Workplace Culture
At Technical Assessing, we are dedicated to fostering an environment that supports both professional growth and personal development. The initiation of our ESOP in January 2023 has cultivated a sense of ownership among our employees, aligning their efforts with the company’s long-term goals. We also support our staff in attaining Chartered status, providing financial and educational assistance to foster an environment rich in professional development.
Our employee engagement surveys have consistently indicated high morale and a deep commitment to our company’s success, demonstrating the effectiveness of our workplace culture.
Commitment to Sustainability and Community Involvement
Aligning with global sustainability trends, we have implemented a hybrid work model, significantly reducing our physical office footprint by transitioning to executive co-working spaces. This strategic decision not only reduces our operational costs but also minimizes our environmental impact.
Community engagement is a core component of our corporate philosophy. We are actively involved in various charitable activities and maintain strong partnerships with organizations like the Humpty Dumpty Foundation and the Sir David Martin Foundation, underscoring our commitment to making a positive impact on the communities we serve.
A Vision for the Future
Our nomination for the ANZIIF Professional Services Firm of the Year is a proud moment that reflects our historical achievements and our ongoing commitment to excellence, innovation, and community engagement. Our team at Technical Assessing looks forward to continuing our tradition of excellence, setting new standards in the insurance industry, and contributing positively to our community and environment.
